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I checked the film feed, checked connections, reset the printer, ink is good, I don’t see anything visibly wrong. When I press the red button to turn on, the capping station section does not move to unlock the head. It makes a quick sound but nothing happens. Last night the software froze and could not connect. Now when I click on it, there is no data. It is like it was just installed and I need to start all over. Please help.

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This appears to be CR error. Please make a video of the power on sequence with the top cover removed until you get error with lights blinking and send it to support for further help.

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