I don't see any image attached here and for any issue with the software, we need complete screenshots of the entire screen and for all tabs as shown below including your templates you are using under "View".
LAYOUT TAB (show entire screen)
PRINTER TAB (show entire screen)
COLOR TAB (show entire screen)
WHITE TAB (show entire screen) – with white preview checked
WHITE TAB (show entire screen) – with color preview checked
See above example screenshots. Please ensure that you provide the screenshot of the ENTIRE SCREEN and for ALL TABS.